nanog mailing list archives
Re: Abuse response [Was: RE: Yahoo Mail Update]
From: Steve Atkins <steve () blighty com>
Date: Tue, 15 Apr 2008 11:04:20 -0700
On Apr 15, 2008, at 10:33 AM, Rich Kulawiec wrote:
On Tue, Apr 15, 2008 at 11:22:59AM -0400, William Herrin wrote:There's a novel idea. Require incoming senior staff at an email company to work a month at the abuse desk before they can assume the duties for which they were hired. My hunch says that's a non-starter. It also doesn't keep qualified folks at the abuse desk; it shuffles them through.Require all technical staff and their management to work at the abusedesk on a rotating basis. This should provide them with ample motivationto develop effective methods for controlling abuse generation, thus reducing the requirement for abuse mitigation, thus reducing the time they have to spend doing it.
Unfortunately many of the skills required to be a competent abuse deskworker are quite specific to an abuse desk, and are not typically possessed
by random technical staff.So, to bring this closer to nanog territory, it's a bit like saying that all the sales and customer support staff should be given enable access to your routers
and encouraged to run them on a rotating basis, so that they understandthe complexities of BGP and will better understand the impact their decisions
will have on your peering. Cheers, Steve
Current thread:
- RE: Abuse response, (continued)
- RE: Abuse response michael.dillon (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Rich Kulawiec (Apr 15)
- RE: Abuse response michael.dillon (Apr 15)
- Re: Abuse response Rich Kulawiec (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Marshall Eubanks (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Marshall Eubanks (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Rich Kulawiec (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Steve Atkins (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Steve Atkins (Apr 15)
- RE: Abuse response [Was: RE: Yahoo Mail Update] michael.dillon (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Joe Abley (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Valdis . Kletnieks (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Martin Hannigan (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Rich Kulawiec (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Dave Pooser (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Simon Waters (Apr 16)