nanog mailing list archives
Re: Abuse response [Was: RE: Yahoo Mail Update]
From: Joe Abley <jabley () ca afilias info>
Date: Tue, 15 Apr 2008 19:14:52 -0400
On 15 Apr 2008, at 11:22 , William Herrin wrote:
There's a novel idea. Require incoming senior staff at an email company to work a month at the abuse desk before they can assume the duties for which they were hired.
At a long-previous employer we once toyed with the idea of having everybody in the (fairly small) operations and architecture/ development groups spend at least a day on the helpdesk every month.
The downside to such a plan from the customer's perspective is that I'm pretty sure most of us would have been really bad helpdesk people. There's a lot of skill in dealing with end-users that is rarely reflected in the org chart or pay scale.
Joe
Current thread:
- Re: Abuse response [Was: RE: Yahoo Mail Update], (continued)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Marshall Eubanks (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Marshall Eubanks (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Rich Kulawiec (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Steve Atkins (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Steve Atkins (Apr 15)
- RE: Abuse response [Was: RE: Yahoo Mail Update] michael.dillon (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Joe Abley (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Valdis . Kletnieks (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Martin Hannigan (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Rich Kulawiec (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Dave Pooser (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Simon Waters (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Joe Abley (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Greg Skinner (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Jack Bates (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] JC Dill (Apr 17)