nanog mailing list archives
Re: Abuse response [Was: RE: Yahoo Mail Update]
From: Rich Kulawiec <rsk () gsp org>
Date: Tue, 15 Apr 2008 08:34:22 -0400
I largely concur with the points that Paul's making, and would like to augment them with these: - Automation is far less important than clue. Attempting to compensate for lack of a sufficient number of sufficiently-intelligent, experienced, diligent staff with automation is a known-losing strategy, as anyone who has ever dealt with an IVR system knows. - Trustability is unrelated to size. There are one-person operations out there that are obviously far more trustable than huge ones. - Don't built what you can't control. Abuse handling needs to be factored into service offerings and growth decisions, not blown off and thereby forcibly delegated to the entire rest of the Internet. - Poorly-desigged and poorly-run operations markedly increase the workload for their own abuse desks. - A nominally competent abuse desk handles reports quickly and efficiently. A good abuse desk DOES NOT NEED all those reports because it already knows. (For example, large email providers should have large numbers of spamtraps scattered all over the 'net and should be using simple methods to correlate what arrives at them to provide themselves with an early "heads up". This won't catch everything, of course, but it doesn't have to.) ---Rsk
Current thread:
- Re: Abuse response [Was: RE: Yahoo Mail Update], (continued)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Lou Katz (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Chris Boyd (Apr 15)
- RE: Abuse response [Was: RE: Yahoo Mail Update] michael.dillon (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Rich Kulawiec (Apr 16)
- RE: Abuse response [Was: RE: Yahoo Mail Update] Frank Bulk (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Valdis . Kletnieks (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Paul Ferguson (Apr 14)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Paul Ferguson (Apr 14)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Suresh Ramasubramanian (Apr 14)
- RE: Abuse response michael.dillon (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Rich Kulawiec (Apr 15)
- RE: Abuse response michael.dillon (Apr 15)
- Re: Abuse response Rich Kulawiec (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Marshall Eubanks (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Marshall Eubanks (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Rich Kulawiec (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Steve Atkins (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Suresh Ramasubramanian (Apr 14)