Re: Core router bakeoff?

[kbrown () primelink com]

In working on a project for Sprint on which we were dealing with Max 4004's
dropping the PRIs and failing to cycle them in the event of a line
failure... they asked for an Ascend technician to come on-site, as I am not
nearly as well versed in Ascend boxes.  The Ascend support center flat out
said they don't have technicians to send out on-site and that standard
protocol is to call an IBM SE to come out.

If this doesn't say enough about their support structure...nothing does.
Personally...they fail.  Especially since my company IS an IBM Business
Partner and I work with 2210 routers daily...




"Jason L. Weisberger" <jweis () softaware com> on 05/07/98 08:45:46 PM

To:   Karl Denninger <karl () mcs net>
cc:   nanog () merit edu (bcc: Kevin Brown/Huber & Associates)
Subject:  Re: Core router bakeoff?




On Thu, 7 May 1998, Karl Denninger wrote:

> Well, the GRF has its good and bad points.  I've tested one rather
> extensively, although I admit it was some time (~8-9 months) ago.

I've been rather upset with Ascend over their lack of reaction to the bug
in the Pipe 150 that had it publishing ARP statments for every ip address
that went by its ethernet interface. Have you found their other products
to be better supported and safer to fire and forget?

jlw

--
Jason Weisberger
Chief Technology Officer
SoftAware, Inc. - 310/305-0275

"Let us cross over the river, and rest under the shade of the trees."
-Thomas Jonathan "Stonewall" Jackson


Kevin Brown - Networking Technologies
        kbrown () primelink com
        Huber & Associates, Inc.
        http://www.primelink.com/haa
        573-634-5000 (phone)
        573-634-5500 (fax)