RE: Publishing Nimda Logs

["Tech Support" <tech () chilitech net>]

The ISP I work for does this.   We will put in another address for billing,
system info, for the customer if they dont' wish to check their address with
us.

-----Original Message-----
From: Bernie Cosell [mailto:bernie () fantasyfarm com]
Sent: Tuesday, May 07, 2002 5:51 PM
To: vuln-dev () securityfocus com
Subject: Re: Publishing Nimda Logs


On 7 May 2002, at 13:49, Blue Boar wrote:

> ... My
> ISP gave me some sort of email address when I signed up for DSL, and I
have
> never once bothered to see if there is mail in there. ...

And this is the *ISP's* problem?  Geez.  As if setting up your POP client
to poll one more mailbox is a real burden [as opposed to the ISP having
to handle tens of thousands, if not hundreds of thousands or more, of
random customer mailing addresses, so as to spare you the burden].

Nothing like taking laziness and trying make its consequences be someone
else's problem, I guess.

I can't speak for other ISPs, but I can tell you that the ISP I consult
for assigns customers a mailbox when they get an account with us, and ALL
'company' info is sent to that mailbox --- support notices, outage
announcements, availability of softwre upgrades, virus and spam reports,
etc, etc (they can have several mailboxes, but there is *always* a
primary mailbox associated with every account, both individual and
commercial).  I can't *imagine* a customer being so arrogant as to argue
that they can't be bothered to monitor the mailbox and so we should
change our support scripts and support procedures to accommodate them...
what a hassle ... [and what should we do when a customer gives us
"notreallyme () funnyaddr com" and the mail bounces because they changed
addresses and didn't tell us?  Now we have to deal with THAT bother.]
Life's too short and ISP's have too much else to do.

  /Bernie\

--
Bernie Cosell                     Fantasy Farm Fibers
mailto:bernie () fantasyfarm com     Pearisburg, VA
    -->  Too many people, too few sheep  <--