nanog mailing list archives
Re: Best TAC Services from Equipment Vendors
From: "Curtis L. Parish" <Curtis.Parish () mtsu edu>
Date: Tue, 12 Mar 2024 15:15:39 +0000
We were one of the earlier adopters of Cisco ACI. Any issues with ACI were automatically escalated to an engineer that could fix almost anything. Now ACI tickets seem to go though a generic queue and the tech doesn't even know how to spell ACI. We continue to have the same type of failure with Cisco DNA Center and TAC has to engage the business unit nearly every time to fix it. Sometimes it is like presenting a case to the supreme court to get the business unit to engage. They collect so much data that I wonder if it would be easier to ship the servers to them. Curtis Parish 615.494.8861 Senior Network Engineer ----IF CLASSIFICATION START---- ----IF CLASSIFICATION END----
Current thread:
- Re: Best TAC Services from Equipment Vendors, (continued)
- Re: Best TAC Services from Equipment Vendors joel (Mar 11)
- Re: Best TAC Services from Equipment Vendors michael brooks - ESC (Mar 06)
- Re: Best TAC Services from Equipment Vendors Saku Ytti (Mar 06)
- Re: Best TAC Services from Equipment Vendors Giorgio Bonfiglio via NANOG (Mar 07)
- Re: Best TAC Services from Equipment Vendors Pedro Prado (Mar 07)
- Re: Best TAC Services from Equipment Vendors Richard Laager (Mar 11)
- Re: Best TAC Services from Equipment Vendors Justin H. (Mar 14)
- Re: Best TAC Services from Equipment Vendors Saku Ytti (Mar 06)
- Re: Best TAC Services from Equipment Vendors Pascal Masha (Mar 07)
- Re: Best TAC Services from Equipment Vendors Sabri Berisha (Mar 07)
- Re: Best TAC Services from Equipment Vendors Curtis L. Parish (Mar 12)
- Re: Best TAC Services from Equipment Vendors scott via NANOG (Mar 13)
- Looking for AWS Direct Connect Partner in US region Pui Ee Luun Edylie (Mar 13)
- Re: Best TAC Services from Equipment Vendors Pascal Masha (Mar 14)
- Re: Best TAC Services from Equipment Vendors Mark Tinka (Mar 20)