nanog mailing list archives

Reporting Comcast outside plant issues?


From: Justin Streiner <streinerj () gmail com>
Date: Sun, 26 Jun 2022 22:27:09 -0400

Does anyone here have a contact at Comcast for reporting outside plant
issues that are not (at the moment) service-affecting? I am not a Comcast
customer, and they make it nearly impossible for non-customers to reach
them unless you're signing up for service.

There is a long coax span (2-300 feetthat has come off of a pair of utility
poles and is laying on the ground near my house. I moved it off of the road
to keep it from getting run over, but reaching anyone at Comcast to get the
cable re-attached to the poles has been difficult.

Any insight anyone (off-list is fine) could offer would be appreciated.

Thank you
jms

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