Re: 10g residential CPE

[Aaron Wendel <aaron () wholesaleinternet net>]

Oh, we still get calls about speed issues. It's always wonderful when 
someone puts their own 10 year old Linksys WRT54G and double NATs behind 
our CPE then sends in a speed test wondering why they're only getting 
10Mbits on their Gbit line.  We get those ALL the time. :)

On 12/29/2020 1:28 AM, Mark Tinka wrote:
> On 12/29/20 04:41, Keith Medcalf wrote:
>
> > Are you sure that is not related to "residential services" being of a 
> > generally lower quality than business services?  It has been my 
> > experience that shoddy service generates higher need for "support" 
> > than does "non-shoddy" service.  In this regard, the price for 
> > "business" services should be less than "residential service" by a 
> > couple of orders of magnitude since it costs orders of magnitude more 
> > money to "support" shoddy services than non-shoddy services.
>
> Considering that Aaron said 98% of their residential customers are on 
> the free plan, and that they use Active-E with every 1Gbps customer 
> getting a proper switch port, I'd hazard the bulk of their support 
> queries to be non-techie customers needing software support (grandma, 
> et al), or fibres being cut.
>
> It wouldn't seem like they'd be getting calls about "speed" issues, 
> which are most annoying ones :-).
>
> Mark.

--
================================================================
Aaron Wendel
Chief Technical Officer
Wholesale Internet, Inc. (AS 32097)
(816)550-9030
http://www.wholesaleinternet.com
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