Re: 10g residential CPE

[Ben Cannon <ben () 6by7 net>]

> Again, it seems nice to be able to do this but most companies don't have idle resources sitting around to give away 
> things for free. We have zero extra time to work for free. 

We’re a tiny company and I already have a department dedicated to giving - really we do have some often highly specific 
embarrassments of riches as telecom companies - and honestly reading between the lines here, Big Telco has already paid 
for the fiber and the trucks have rolled and the guys have half a day left, the entire spool’s paid for so why tf not...

It’s easy for the same activity to cost one entity 6 figures, and another, literally zero (or more realistically, some 
extra fuel and a switch and 48 optics etc.).

Then again it can also cost us $1,000/ft to trench in some downtown metros.

Ms. Lady Benjamin PD Cannon, ASCE
6x7 Networks & 6x7 Telecom, LLC 
CEO 
ben () 6by7 net
"The only fully end-to-end encrypted global telecommunications company in the world.”

FCC License KJ6FJJ

Sent from my iPhone via RFC1149.

> On Dec 29, 2020, at 5:42 AM, Darin Steffl <darin.steffl () mnwifi com> wrote:
>
> 
> Oh they'll get plenty of support calls still, almost all about wifi issues. They'll be connected to 2.4ghz on an old 
> device, run a speedtest and only get 30 mbps and complain they're not getting 950 mbps on their free connection.
>
> WiFi issues will always cause support calls no matter what isp. The denser the area, the more wifi interference that 
> exists and will drive more calls. 
>
> I understand wanting to offer free internet to a small number of entities and residential areas, particularly 
> hotspots. What I don't agree with is free service for every residential home or apartment. It absolutely hurts your 
> business to do this. It's a charity, not a business then. You say it doesn't take any additional resources to support 
> but it absolutely does. You have way more than $300 into an install. You'll also have to hire additional staff sooner 
> because of additional tech support calls from the res side. 
>
> > On Tue, Dec 29, 2020, 1:28 AM Mark Tinka <mark.tinka () seacom com> wrote:
> >
> >
> > On 12/29/20 04:41, Keith Medcalf wrote:
> >
> > > Are you sure that is not related to "residential services" being of a generally lower quality than business 
> > > services?  It has been my experience that shoddy service generates higher need for "support" than does 
> > > "non-shoddy" service.  In this regard, the price for "business" services should be less than "residential service" 
> > > by a couple of orders of magnitude since it costs orders of magnitude more money to "support" shoddy services than 
> > > non-shoddy services.
> >
> > Considering that Aaron said 98% of their residential customers are on 
> > the free plan, and that they use Active-E with every 1Gbps customer 
> > getting a proper switch port, I'd hazard the bulk of their support 
> > queries to be non-techie customers needing software support (grandma, et 
> > al), or fibres being cut.
> >
> > It wouldn't seem like they'd be getting calls about "speed" issues, 
> > which are most annoying ones :-).
> >
> > Mark.