Re: Hulu / ESPN: Commercial IP Address

[Jason Hellenthal <jhellenthal () dataix net>]

Exactly ... blocked or rate limited from.a /20 or /18 but it’s pretty hard to diff from same customer that is also 
watching from a full routed VPN’d service for privacy which I find quite often being implemented in services like 
AdBlock, AdGuard and the like which becomes a point of confusion for the svc providers. It’s not necessarily sharing 
when you find the user in the US also logging in from Italy or France for example.

-- 

The fact that there's a highway to Hell but only a stairway to Heaven says a lot about anticipated traffic volume.

> On Oct 13, 2018, at 15:06, Tyler Harden <tyler () exospec us> wrote:
>
> This happens a lot with people who share their Hulu with friends. Your IP can get tagged as commercial for abuse of 
> their service, especially if using their TV service. 
>
> > On Oct 13, 2018, at 14:39, Daniel Corbe <dcorbe () hammerfiber com> wrote:
> >
> > I had a customer with a similar issue.   I statically assigned them a different IP and it didn’t resolve it.   The 
> > problem turned out to be tied to their Hulu account.
> >
> > The customer is going to need to keep pressing the issue with Hulu’s technical support group.   Make sure they’re 
> > not using a VPN to connect to the Internet and have them keep calling Hulu back until they get someone clueful on 
> > the phone.
> >
> > In my customer’s case, they eventually had to “re-home” them to resolve it.  I have no idea what that entails.
> >
> > -Daniel
> >
> > at 12:35 PM, Jason Canady <jason () unlimitednet us> wrote:
> >
> > > Hello,
> > >
> > > I have a customer that is using Hulu Live to stream ESPN, however it isn't showing up in their Channel list.  They 
> > > reached out to Hulu and it's because their IP address is 'commercial'.  We have many customers using Hulu without 
> > > problems, but it seems specific to ESPN.  Anyone else have this issue?  Do you reach out to ESPN or Hulu?
> > >
> > > If anyone has any information, please share it.  Appreciate your help in advance!
> > >
> > > Best Regards,
> > >
> > > Jason Canady
> > > Unlimited Net, LLC
> > > Responsive, Reliable, Secure