Re: Hulu / ESPN: Commercial IP Address

[Daniel Corbe <dcorbe () hammerfiber com>]

I had a customer with a similar issue.   I statically assigned them a  
different IP and it didn’t resolve it.   The problem turned out to be tied  
to their Hulu account.

The customer is going to need to keep pressing the issue with Hulu’s  
technical support group.   Make sure they’re not using a VPN to connect to  
the Internet and have them keep calling Hulu back until they get someone  
clueful on the phone.

In my customer’s case, they eventually had to “re-home” them to resolve  
it.  I have no idea what that entails.

-Daniel

at 12:35 PM, Jason Canady <jason () unlimitednet us> wrote:

> Hello,
>
> I have a customer that is using Hulu Live to stream ESPN, however it  
> isn't showing up in their Channel list.  They reached out to Hulu and  
> it's because their IP address is 'commercial'.  We have many customers  
> using Hulu without problems, but it seems specific to ESPN.  Anyone else  
> have this issue?  Do you reach out to ESPN or Hulu?
>
> If anyone has any information, please share it.  Appreciate your help in  
> advance!
>
> Best Regards,
>
> Jason Canady
> Unlimited Net, LLC
> Responsive, Reliable, Secure