Re: GTT Regulatory Recovery Surcharge

[Martin List-Petersen <martin () airwire ie>]

We have CenturyLink, Cogent, NTT and Viatel in the mix for IP transit.

CenturyLink and Cogent are unproblematic, unless you change something 
(like upgrading a circuit).

Cogent will fix billing issues quickly, but they do crop up.

CenturyLink is not very communicative. Can't fault the service, but 
their billing department is a mess.

We've had Viatel for years without much issues. They are an european Tier 2.

NTT only just enabled their PoP where we haul our backhaul from, so time 
will show. But they've been very proactive.

We used to have PacketExchange, but left them because they were a mess. 
They were taken over by or merged with GTT eventually. We moved to 
Tiscali back then, which became TInet and then changed name 2 more times 
before they got swallowed up by GTT. So we ended up where we started .. 
including all the problems that came with it.

Connectivity was solid enough, once you didn't have to deal with them. 
But when they increased our monthly pricing, which already was on the 
higher scale of what we pay in the mix ... we told them to go away.

Kind regards,
Martin List-Petersen
Airwire Ltd.


On 03/12/2018 14:11, Tom Beecher wrote:
> There are quite a few not crappy vendors out there, regardless of my snark.
> NTT is definitely one of the better ones.
>
> Unfortunately, telecommunications billing is only slightly less complex
> than medical billing, and there are plenty of vendors that have made those
> decisions to invest in more financial engineering than technical since, as
> has been said, they can.
>
>
>
>
>
> On Mon, Dec 3, 2018 at 9:05 AM Martin List-Petersen <martin () airwire ie>
> wrote:
>
> > On 03/12/2018 14:01, Tom Beecher wrote:
> > > "Cancelled all GTT connections and replaced them
> > > with a carrier, that doesn't try to screw their customer base."
> > >
> > > Who is this magical unicorn? :)
> >
> > Replaced that circuit with NTT. So far, very pleased with that.
> >
> > Kind regards,
> > Martin List-Petersen
> > Airwire Ltd.
> >
> >
> > > On Mon, Dec 3, 2018 at 8:51 AM Martin List-Petersen <martin () airwire ie>
> > > wrote:
> > >
> > > > On 02/12/2018 22:06, Brandon Wade via NANOG wrote:
> > > > > We've been a GTT customer for several years and on our latest bill we
> > > > > now have a "Regulatory Recovery Surcharge" of almost 10% tacked on. We
> > > > > only purchase IP Transit services from them, nothing else, and have
> > > > > never had any fees tacked on top of our contracted agreed upon amount.
> > > > > Has anyone else ran into this? If this is a legit "surcharge" any idea
> > > > > of why we were never charged for that before? I figured I'd reach out
> > to
> > > > > the community on this prior to jumping to further conclusions.
> > > > >
> > > > > -Brandon
> > > >
> > > > Hi,
> > > >
> > > > I'm not sure, if thats a stateside thing, but GTT started increasing the
> > > > prices on customers that were out of contract to try and get them back
> > > > into a long term contract.
> > > >
> > > > For us that was the last straw, where we simply told them to take their
> > > > IP transit and keep it. Cancelled all GTT connections and replaced them
> > > > with a carrier, that doesn't try to screw their customer base.
> > > >
> > > > Kind regards,
> > > > Martin List-Petersen
> > > > --
> > > > Airwire Ltd. - Ag Nascadh Pobail an Iarthair
> > > > http://www.airwire.ie
> > > > Phone: 091-395 000
> > > > Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in
> > > > Ireland No. 508961
> >
> >
> > --
> > Airwire Ltd. - Ag Nascadh Pobail an Iarthair
> > http://www.airwire.ie
> > Phone: 091-395 000
> > Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in
> > Ireland No. 508961


--
Airwire Ltd. - Ag Nascadh Pobail an Iarthair
http://www.airwire.ie
Phone: 091-395 000
Registered Office: Moy, Kinvara, Co. Galway, 091-395 000 - Registered in 
Ireland No. 508961