Re: GTT Regulatory Recovery Surcharge

[Eric Dugas <edugas () unknowndevice ca>]

Saw this on our old GTT bill first and then on our Hibernia account bill when they merge their finance dept.

Filled a dispute with GTT finance and after multiple fights, we got these surcharges removed. We ended up with a HUGE 
mess on our bills, charged in USD when our contracts were in CAD, double-billing, etc. We lost patience and cancelled 
everything.
At least, they should specify the actual amount of the charge on the contract.
Eric
On Dec 2 2018, at 5:30 pm, Clayton Zekelman <clayton () mnsi net> wrote:
> GTT is rapidly losing any good will they've had with us over the past number of years.
>
> We just got hit with that regulatory recovery fee too, and they totally screwed up the transfer of billing operations 
> when they bought our colo provider, Accelerated Connections (which used to be an awesome company) in Toronto.
>
>
> Sent from my iPhone
>
> On Dec 2, 2018, at 5:11 PM, Matt Harris <matt () netfire net (mailto:matt () netfire net)> wrote:
> > On Sun, Dec 2, 2018 at 4:06 PM Brandon Wade via NANOG <nanog () nanog org (mailto:nanog () nanog org)> wrote:
> > > We've been a GTT customer for several years and on our latest bill we now have a "Regulatory Recovery Surcharge" 
> > > of almost 10% tacked on. We only purchase IP Transit services from them, nothing else, and have never had any 
> > > fees tacked on top of our contracted agreed upon amount. Has anyone else ran into this? If this is a legit 
> > > "surcharge" any idea of why we were never charged for that before? I figured I'd reach out to the community on 
> > > this prior to jumping to further conclusions.
> > >
> > > -Brandon
> >
> > Yupp, on my GTT IP transit bill as well.
> >
> > This is how telecomm companies pad out their margins these days. You don't even want to know the % of my bill that 
> > is just "fees" I'm paying Level3 on a wave circuit. At this point I won't sign for service without knowing exactly 
> > what I'll be paying in terms of fees and surcharges and such - there's some stuff you can't avoid on some types of 
> > circuits, but for the most part, it's all just padding out their margins.
> >
> > Take care,
> > Matt