nanog mailing list archives
Re: Handling of Abuse Complaints
From: Mark Andrews <marka () isc org>
Date: Tue, 30 Aug 2016 10:31:32 +1000
In message <3dc3fd61-5123-0070-dd4e-435ce6785577 () satchell net>, Stephen Satchell writes:
On 08/29/2016 08:55 AM, Jason Lee wrote:NANOG Community, I was curious how various players in this industry handle abuse complaints. I'm drafting a policy for the service provider I'm working for about handing of complaints registered against customer IP space. In this example I have a customer who is running an open resolver and have received a few complaints now regarding it being used as part of a DDoS attack. My initial response was to inform the customer and ask them to fix it. Now that its still ongoing over a month later, I'd like to take action to remediate the issue myself with ACLs but our customer facing team is pushing back and without an idea of what the industry best practice is, management isn't sure which way to go. I'm hoping to get an idea of how others handle these cases so I can develop our formal policy on this and have management sign off and be able to take quicker action in the future.It depends on the nature of the complaint. If it's an amplification attack of some kind, figure out how the perp is doing it, and block it as appropriate. For example, do you filter incoming packets with source address of subnet network and broadcast (shorter than /30) and allnet (255.255.255.255) broadcast, and filter packets outbound with destinations of allnet broadcast? DNS and NTP can be tricked into generating packet storms. In particular, you may want to block excessive large DNS requests inbound using deep packet inspection at your edge. Not all abuse problems are the fault of the customer. You have to do your part as well.
I presume everyone of you is planning to install DNS servers that support RFC 7873 - DNS COOKIES? Yes, servers exist that support this and some TLD's are already using such servers (0.47%), Alexa .Gov and .AU servers (0.09%), Alexa Top 1000 (0.22%) and Alexa Bottom 1000 (.19%). Mark -- Mark Andrews, ISC 1 Seymour St., Dundas Valley, NSW 2117, Australia PHONE: +61 2 9871 4742 INTERNET: marka () isc org
Current thread:
- RE: Handling of Abuse Complaints, (continued)
- RE: Handling of Abuse Complaints Gareth Tupper (Aug 29)
- Re: Handling of Abuse Complaints Paul Ferguson (Aug 29)
- Re: Handling of Abuse Complaints Steve Atkins (Aug 29)
- Re: Handling of Abuse Complaints William Herrin (Aug 29)
- Re: Handling of Abuse Complaints Larry Sheldon (Aug 29)
- RE: Handling of Abuse Complaints Gareth Tupper (Aug 29)
- Re: Handling of Abuse Complaints Lee Fuller (Aug 29)
- Re: Handling of Abuse Complaints Filip Hruska (Aug 29)
- Re: Handling of Abuse Complaints Joe Maimon (Aug 29)
- Re: Handling of Abuse Complaints Mark Andrews (Aug 29)