Re: Working with Spamhaus

[Bryan Tong <contact () nullivex com>]

Well,

I wouldnt have such a disheartened attitude if they would have been
specific or given time to comply.

I find listing an entire /17 without cause or a report to back it up an
unjust action.

I have contacted them through multiple mediums and have found no response.

So if someone has had better luck I want to know if I am doing something
wrong. I have also been absolutely pleasant with them. My frustration grows
as I am ignored.

Every network deals with bad apples I dont understand why our good standing
customers must also suffer these consequences.

Thanks

On Tue, Jul 28, 2015 at 9:33 PM, Michael J McCafferty <
mike () m5computersecurity com> wrote:

> I know this is going to sound worse than the spirit in which I offer it
> but... Step one might be to adjust the attitude from "Deal with these
> people" to something along the lines of "how might we best resolve the
> issue".
>
> No matter who you deal with, you will get much further with a good humble
> attitude rather than blame.
>
> It is my experience that if they list more than a very specific range of
> IP addresses on your network, you have a real problem. If you have a
> spammer at the top and bottom of a CIDR block then they may list the range,
> but I have had them lost two small ranges in the same /24 before... so I
> know they have very good specificity.
>
> I am sorry I can not offer you any specific steps or contact information
> to help you expedite the resolution, but I hope you will find some value in
> this advice.
>
> Perhaps, if your network is small and you control all your mail servers
> and you really are clean, you can configure thrm to relay through a smart
> host or SendGrid or etc.
>
> Good luck,
> Mike
>
>
>
> Sent from my Verizon Wireless 4G LTE smartphone
>
>
> -------- Original message --------
> From: Bryan Tong <contact () nullivex com>
> Date: 07/28/2015 8:06 PM (GMT-07:00)
> To: nanog () nanog org
> Subject: Working with Spamhaus
>
> Hello All,
>
> SpamHaus has done us the favor of blacklisting all of our prefixes due to
> the issues with handful of IPs from customers we have removed from our
> network.
>
> They are now being unresponsive on helping us get these listings removed
> and we have a lot of legitimate customers who are no longer able to send
> email.
>
> If anyone has any advice on how to deal with these people. Please let me
> know here or off list.
>
> Thanks!



-- 
eSited LLC
(701) 390-9638