RE: What do you do when your Home ISP is down?

[Eric Wieling <EWieling () nyigc com>]

Obligatory xkcd http://xkcd.com/806/

-----Original Message-----
From: Jay Nakamura [mailto:zeusdadog () gmail com] 
Sent: Thursday, August 18, 2011 2:06 PM
To: nanog () nanog org
Subject: Re: What do you do when your Home ISP is down?

Anyway, one time, I had a problem with a DSL line with AT&T, which had a trouble ticket from a storm taking down the 
connection and they had to replace a card somewhere.  They said it was fixed but it wasn't working.  After looking at 
the router, I was pretty sure they messed up the ATM PVC config on their side.  I had to wade through the level
1 support for 45 minutes of reboot this, change this before they sent me to level 2.  I told the level 2 exactly what I 
thought, and he said, hold on a sec, and said, yeah, you are right, I just fixed it, try it now.  And it worked.  Wish 
I had a special license to bypass all level 1 support....