nanog mailing list archives
Re: What do you do when your Home ISP is down?
From: mikea <mikea () mikea ath cx>
Date: Thu, 18 Aug 2011 13:21:49 -0500
On Thu, Aug 18, 2011 at 11:17:07AM -0700, Jeff Johnstone wrote:
On Thu, Aug 18, 2011 at 10:21 AM, Mark Keymer <mark () viviotech net> wrote:I am wondering what some of you guys do when your home ISP is down. At least those of you that don't give yourself internet. <snip> I know we have a wide range of people here some of which work for my Home ISP. and would love some feedback. Sincerely, Mark KeymerI've had great luck by working through the system a couple of times until reaching a level 3 or 4 tech and then working things through. If you work with them, have them make a note on your account that acknowledges your technical skills and lets you bypass front line staff. I almost never get stuck talking to front line staff anymore, and I know my feedback has been helpful in problem resolution more than a few times :) Get to know the techs, best solution, but it takes perseverance the first few times.
+1. I find it unfortunate that I've _had_ the opportunity to get to know the helldesk and local techs. People have a bad habit of taking overheight trucks down the street just behind my house, pulling the drop down from one of the two poles that theoretically support it at each end. -- Mike Andrews, W5EGO mikea () mikea ath cx Tired old sysadmin
Current thread:
- Re: What do you do when your Home ISP is down?, (continued)
- Re: What do you do when your Home ISP is down? mikea (Aug 18)
- Re: What do you do when your Home ISP is down? Valdis . Kletnieks (Aug 18)
- Re: What do you do when your Home ISP is down? Jay Nakamura (Aug 18)
- RE: What do you do when your Home ISP is down? Eric Wieling (Aug 18)
- Re: What do you do when your Home ISP is down? mikea (Aug 18)
- Re: What do you do when your Home ISP is down? Gary Buhrmaster (Aug 18)
- Re: What do you do when your Home ISP is down? Harry Hoffman (Aug 18)
- RE: What do you do when your Home ISP is down? Greg Smythe (Aug 18)
- Re: What do you do when your Home ISP is down? Owen DeLong (Aug 19)
- RE: What do you do when your Home ISP is down? Eric Wieling (Aug 18)
- Re: What do you do when your Home ISP is down? Jeff Johnstone (Aug 18)
- Re: What do you do when your Home ISP is down? mikea (Aug 18)
- Re: What do you do when your Home ISP is down? Paul (Aug 18)
- Re: What do you do when your Home ISP is down? Landon Stewart (Aug 18)
- Re: What do you do when your Home ISP is down? John Adams (Aug 18)
- Re: What do you do when your Home ISP is down? Alex Brooks (Aug 18)
- Re: What do you do when your Home ISP is down? -Hammer- (Aug 18)
- Re: What do you do when your Home ISP is down? Fred Baker (Aug 18)
- RE: What do you do when your Home ISP is down? Tim (Aug 18)
- Re: What do you do when your Home ISP is down? Franck Martin (Aug 18)
- Re: What do you do when your Home ISP is down? Justin Scott (Aug 18)
- Re: What do you do when your Home ISP is down? Phil Dyer (Aug 18)
(Thread continues...)