Re: Alcatel-Lucent

[Jo Rhett <jrhett () netconsonance com>]

On Mar 4, 2010, at 2:07 PM, Chris Wallace wrote:
> I am hoping to get some peoples opinions on Alcatel-Lucent routers.  We are looking at the 7750 SR line and the 7450 
> ESS line.  We are currently a Cisco shop but these would be deployed in a completely new network delivering mostly 
> MPLS based services and DIA.  Any comments are welcome,  good and bad.


Unit functionality seems to be very good.  My experience with their support groups has been less than good.   Our sales 
rep and sales engineer are very helpful, as are the developers of the 7450 software I've been dealing with.   But their 
support team loves, outright LOVES to say "no" and they do it an awful lot.   "No" we don't support that, "no we never 
intend to support modern Solaris OS or patch levels", "no we won't support you in this config", etc.  As it turns out 
the developers of the software already have fixes for all the reported problems, have every intention and working 
patches to support modern Solaris releases, etc.

So my experience so far has been good product, good company, needs a real attitude adjustment in the support department.

-- 
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source and other randomness