RE: Cisco hardware question

["Adcock, Matt [HISNA]" <MAdcock () hisna com>]

According to previous conversations with my Cisco rep the answer is no - Cisco won't support it.  I'm blind copying him 
on this and will pass on his response.
 
Thanks,
Matt

________________________________

From: Ken Gilmour [mailto:ken.gilmour () gmail com]
Sent: Thu 3/4/2010 4:17 PM
To: Adcock, Matt [HISNA]
Cc: nanog () nanog org
Subject: Re: Cisco hardware question


So if one were to purchase equipment, which is explicitly sold as "Refurbished" from, say www.impulsetech.us and they 
were to offer Smartnet on it, there is no guarantee that even if you paid for it, that Cisco would fulfil their support 
contract?

Regards,

Ken


On 4 March 2010 15:22, Adcock, Matt [HISNA] <MAdcock () hisna com> wrote:



        Don't deploy the equipment, demand a refund, and report the reseller to Cisco.  I agree completely with Brian - 
find a good Cisco partner and stick with them.  Also, you can't legally buy used Cisco equipment and use the operating 
system.  You can buy the equipment but the OS is absolutely non-transferrable.  If you try to get SMARTNet on it red 
flags will go up and Cisco won't support it.
        
        Thanks,
        Matt
        
        
        
         Matt Adcock, Manager
        334-481-6629 (w) / 334-312-5393 (m) / MAdcock () hisna com
        700 Hyundai Blvd. / Montgomery, AL 36105
        
        P
        The average office worker uses 10,000 sheets of paper = 1.2 trees, per year
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        From: Brian Feeny [mailto:bfeeny () mac com]
        Sent: Thu 3/4/2010 3:05 PM
        To: Kaveh .
        Cc: nanog () nanog org
        Subject: Re: Cisco hardware question
        




        If you are getting Cisco hardware with configs on it or crashfiles, etc. Then no it is NOT new equipment.  Who 
are you buying from?  Are they a Gold partner on Cisco's partner locator?  If not, then I have seen some seedy things, 
and of course i have seen seedy things with Gold partners too, I am just pointing out that the ability to compete and 
make margin get more and more difficult the lower the partner is on the totem pole and so desperation can drive certain 
behavior.
        
        In general from a cisco Gold partner you can expect as good as 35-40% or so on new equipment for a discount for 
regular deals.  Special pricing for special projects you may be able to get a bit better, and maybe 1% or so better for 
general products from CDW or a big box company like them.  If you are paying 50-60% off list for just individual items 
you order, then its likely not new and there is likely something shady going on, as no partner is going to get you some 
special discount pricing on a single 3845 for example.
        
        All of your good gold partners are going to charge around the same give or take a few percent on material.  So 
find someone you can trust and just build a relationship.  If your paying new prices for used gear then yes you are 
getting ripped off.
        
        I would be glad to recommend to you a reputable gold partner if you email me off list.
        
        
        Brian
        
        
        On Mar 4, 2010, at 3:48 PM, Kaveh . wrote:
        
        >
        > Hello,
        >
        > I apologize if this is an unusual topic but I would like to know what this expert community thinks about this 
issue:
        >
        > We have noticed that a number of Cisco appliances we have recently purchased and paid (AS NEW), are being 
shipped as if they have been already used/refurbished. In other words, several times we have seen brand new Cisco 
hardware, out of the box, that has pre-existing configuration (Interfaces with Private IP addresses, static routes, etc 
...) and in some cases even non-system files, like 'crashdump.txt' or additional IOS images. Most importantly our 
latest purchase; 2 'new' ASAs, contain a series of files named: FSCK0000.REC, FSCK0001.REC, FSCK0002.REC, etc ... . 
Based on some research it seems like that these files are 'recovery files' signaling bad/failing hard disks in these 
appliances.
        > Anyone on thhis group has seen this before and if yes, are we supposed to blindly trust the vendor saying the 
hardware is new, safe and secure?
        >
        > The only way I can explain this is that the hardware has been refurbished or previously configured for 
reasons unknown to me. I think if customers pays for new hardware, they should get new hardware, even if refurbished 
hardware may be covered by Smartnet.
        >
        > Any thoughts or recommendations anyone? The last thing we want to do is to deploy faulty (or non secure) 
security appliances in production. :)
        >
        > Thank you
        >
        > Best regards
        >
        >
        
        
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