Re: Cisco hardware question

[Ken Gilmour <ken.gilmour () gmail com>]

So if one were to purchase equipment, which is explicitly sold as
"Refurbished" from, say www.impulsetech.us and they were to offer Smartnet
on it, there is no guarantee that even if you paid for it, that Cisco would
fulfil their support contract?

Regards,

Ken

On 4 March 2010 15:22, Adcock, Matt [HISNA] <MAdcock () hisna com> wrote:

> Don't deploy the equipment, demand a refund, and report the reseller to
> Cisco.  I agree completely with Brian - find a good Cisco partner and stick
> with them.  Also, you can't legally buy used Cisco equipment and use the
> operating system.  You can buy the equipment but the OS is absolutely
> non-transferrable.  If you try to get SMARTNet on it red flags will go up
> and Cisco won't support it.
>
> Thanks,
> Matt
>
>
>
>  Matt Adcock, Manager
> 334-481-6629 (w) / 334-312-5393 (m) / MAdcock () hisna com
> 700 Hyundai Blvd. / Montgomery, AL 36105
>
> P
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>
> From: Brian Feeny [mailto:bfeeny () mac com]
> Sent: Thu 3/4/2010 3:05 PM
> To: Kaveh .
> Cc: nanog () nanog org
> Subject: Re: Cisco hardware question
>
>
>
>
> If you are getting Cisco hardware with configs on it or crashfiles, etc.
> Then no it is NOT new equipment.  Who are you buying from?  Are they a Gold
> partner on Cisco's partner locator?  If not, then I have seen some seedy
> things, and of course i have seen seedy things with Gold partners too, I am
> just pointing out that the ability to compete and make margin get more and
> more difficult the lower the partner is on the totem pole and so desperation
> can drive certain behavior.
>
> In general from a cisco Gold partner you can expect as good as 35-40% or so
> on new equipment for a discount for regular deals.  Special pricing for
> special projects you may be able to get a bit better, and maybe 1% or so
> better for general products from CDW or a big box company like them.  If you
> are paying 50-60% off list for just individual items you order, then its
> likely not new and there is likely something shady going on, as no partner
> is going to get you some special discount pricing on a single 3845 for
> example.
>
> All of your good gold partners are going to charge around the same give or
> take a few percent on material.  So find someone you can trust and just
> build a relationship.  If your paying new prices for used gear then yes you
> are getting ripped off.
>
> I would be glad to recommend to you a reputable gold partner if you email
> me off list.
>
>
> Brian
>
>
> On Mar 4, 2010, at 3:48 PM, Kaveh . wrote:
>
> > Hello,
> >
> > I apologize if this is an unusual topic but I would like to know what
> this expert community thinks about this issue:
> > We have noticed that a number of Cisco appliances we have recently
> purchased and paid (AS NEW), are being shipped as if they have been already
> used/refurbished. In other words, several times we have seen brand new Cisco
> hardware, out of the box, that has pre-existing configuration (Interfaces
> with Private IP addresses, static routes, etc ...) and in some cases even
> non-system files, like 'crashdump.txt' or additional IOS images. Most
> importantly our latest purchase; 2 'new' ASAs, contain a series of files
> named: FSCK0000.REC, FSCK0001.REC, FSCK0002.REC, etc ... . Based on some
> research it seems like that these files are 'recovery files' signaling
> bad/failing hard disks in these appliances.
> > Anyone on thhis group has seen this before and if yes, are we supposed to
> blindly trust the vendor saying the hardware is new, safe and secure?
> > The only way I can explain this is that the hardware has been refurbished
> or previously configured for reasons unknown to me. I think if customers
> pays for new hardware, they should get new hardware, even if refurbished
> hardware may be covered by Smartnet.
> > Any thoughts or recommendations anyone? The last thing we want to do is
> to deploy faulty (or non secure) security appliances in production. :)
> > Thank you
> >
> > Best regards
>
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