nanog mailing list archives
Re: qwest outage no notice
From: Mike <mike-nanog () tiedyenetworks com>
Date: Sat, 09 Jan 2010 07:00:42 -0800
Paul Wall wrote:
On Thu, Jan 7, 2010 at 5:04 AM, Mike <mike-nanog () tiedyenetworks com> wrote:We just had a qwest outage of about 2 mins at 1:41am pst. When I called to report it I was told it was a 200+ emergency software upgrade due to a security concern, and that we will get a notice later after the fact.That's not a maintenance, that's an outage. I hope everybody impacted on this list is claiming SLA.
Qwest NEVER EVER provides SLA adjustments, no longer how long it's down or what their own role in it being down is. They toss it from department to department and then hand down judgments that 'we're not providing credits' and that's that. So in the three years we've had qwest we've had probably 10 major service impacting failures and at least 3 over 6 hours each, and a 9 month period where the (ssshhh!! secret!!) mpls tunnel they put our 45mbs 'clear channel ds3' on was oversubscribed with another user, resulting on 600+ms latencies at random times and they refused to accept our mrtg and smokeping traces showing the problem. No adjustments at all, just pay up, and oh we'll get around to that someday when it suits us but you have nothing to say about it that we care about.
</rant>
Current thread:
- Re: qwest outage no notice, (continued)
- Re: qwest outage no notice Mike (Jan 07)
- RE: qwest outage no notice Richey (Jan 07)
- RE: qwest outage no notice Dylan Ebner (Jan 07)
- RE: qwest outage no notice Jason Shearer (Jan 07)
- Re: qwest outage no notice Chris Adams (Jan 07)
- Re: qwest outage no notice Steven Saner (Jan 07)
- Re: qwest outage no notice Chris De Young (Jan 07)
- Re: qwest outage no notice Bret Clark (Jan 07)
- RE: qwest outage no notice Greg Olson (Jan 07)
- Re: qwest outage no notice Paul Wall (Jan 09)
- Re: qwest outage no notice Mike (Jan 09)
- Re: qwest outage no notice Bob Bradlee (Jan 09)
- Re: qwest outage no notice Martin Hannigan (Jan 09)
- Re: qwest outage no notice virendra rode (Jan 09)
- Re: qwest outage no notice Mike (Jan 09)
- Re: qwest outage no notice Scott Weeks (Jan 07)
- Re: qwest outage no notice Jack Bates (Jan 08)