Re: Customer-facing ACLs

[Justin Shore <justin () justinshore com>]

Scott Weeks wrote:
> We need to take this off-line.  All long timers are groaning, rolling their eyes and putting this in their kill file.

Are the long-timers groaning and ignoring this thread?  I certainly hope 
not.  It's threads like these that need the benefit of their experience 
the most.  Perhaps the long-timers could recommend a better destination 
for queries like these because I have more questions I want to ask (my 
next being about walled gardens).  If they're tired of answering the 
same threads over and over again, then the query must be common enough 
to warrant a BCP or at the very least a couple documents in a 
knowledgebase somewhere.  Perhaps my Google-fu isn't what it used to be 
but I couldn't manage to find any relevant docs online; not even a NANOG 
presentation.

> Try convincing your product managers to create a new product just to appease 'sysadmin types'.

We're not in the business of alienating any customers.  If we can create 
a bundle that meets a group of potential customers' needs we will.  It's 
just another paragraph on the sales literature that we give our CSRs and 
a little more work that I'll have to do in configuration.  I'm planning 
on rolling out SOHO and Gamer packages this year.  Adding a SysAdmin 
package wouldn't be much additional work.  I predict the adoption rate 
to be the highest with the Gamer package, followed by the SOHO package 
and finally the SysAdmin package.

I hope this thread isn't destined for an untimely death.  I've received 
a number of off-list queries for summary information because those 
individuals are also interested in customer-facing ACLs.  The 
information I have to summarize at this point is brief and incomplete.

Justin