Re: Abuse response [Was: RE: Yahoo Mail Update]

["Paul Ferguson" <fergdawg () netzero net>]

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- -- "Suresh Ramasubramanian" <ops.lists () gmail com> wrote:

> If you send reports with lots of legal boilerplate, or reports with
> long lectures on why you expect an INSTANT TAKEDOWN, and send them to
> a busy abuse queue, there is no way - and zero reason - for the ISP
> people to prioritize your complaint above all the other complaints
> coming in.

In fact, we have done just that -- develop a standard boilerplate
very similar to what PIRT uses in its notification(s) to the
stakeholders in phishing incidents.

Again, our success rate is somewhere in the 50% neighborhood.

And that is after a few months of fine-tuning -- and 15 years of
experience in these matters. :-)

Nothing to write home about...

- - ferg

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--
"Fergie", a.k.a. Paul Ferguson
 Engineering Architecture for the Internet
 fergdawg(at)netzero.net
 ferg's tech blog: http://fergdawg.blogspot.com/