Re: Best practices for abuse@ mailbox and network abuse complaint handling?

[John Levine <johnl () iecc com>]

> The issue I see with most of the options (abuse.net, spamcop, etc)  is

Hey, leave abuse.net out of this, please.  It's just a database of
contact addresses.

You might want to take a look at Abacus from word-to-the-wise.com.
It's a ticketing package specifically designed for abuse desks.  You
still have to run your own abuse desk, but it does a lot of the grunt
work for you.

Regards,
John Levine, johnl () iecc com, Primary Perpetrator of "The Internet for Dummies",
Information Superhighwayman wanna-be, http://www.johnlevine.com, ex-Mayor
"More Wiener schnitzel, please", said Tom, revealingly.