Re: FBI tells the public to call their ISP for help

["Alexander Harrowell" <a.harrowell () gmail com>]

On 6/17/07, Frank Bulk <frnkblk () iname com> wrote:
> In the 2+ years I have been working for an ISP I'm not aware of one
> customer
> that has gone over to one of our competitors because we identified and cut
> them off for an abuse issue.  Most of them have been very grateful that we
> identified a problem and are earnest in resolving it.


I'm pretty sceptical of the notion that it's easier to change ISP than
download a Windows update.  If that's true for your network, perhaps you
should tell us something about your provisioning/billing/CRM arrangements!