nanog mailing list archives
Re: AT&T NYC
From: Me <smentzer () mentzer org>
Date: Wed, 28 Aug 2002 23:25:24 -0600 (MDT)
Massive stupidity shouldn't win you points just because you admit to it (note that I consider the *massive* stupidity part to start at the inability to troubleshoot the problem, not the failure in change management).
I don't think anyone can point to massive stupidity w/o knowing exactly what happened and the exact steps taken to fix it. Even though the RFO note indicated the "problem" and the "solution", my guess is that things were a bit more complicated than finding a couple config statements, putting them back in and watching the network magically start working again. Of course that is just my opinion, I could be wrong :)
But to be fair, when a NOC or Customer Service person writes an RFO, it usually comes out sounding very very bad, regardless of the actual complexity of the situation. I'm certain all the AT&T customers hope that was the case here. :)
Agreed, and sometimes the RFO tends to be a bit simplistic compared to the actual trouble. -sean Spoon!
Current thread:
- RE: AT&T NYC, (continued)
- RE: AT&T NYC OUMERA Hazim FTLD/IAP (Aug 28)
- Re: AT&T NYC Mike Tancsa (Aug 28)
- Re: AT&T NYC Matt Levine (Aug 28)
- Re: AT&T NYC Matt Buford (Aug 28)
- Re: AT&T NYC Matt Martini (Aug 28)
- Re: AT&T NYC, Earthlink Atlanta, Sprint Tacoma Sean Donelan (Aug 28)
- Re: AT&T NYC Spencer . Wood (Aug 28)
- RE: AT&T NYC Frank Scalzo (Aug 28)
- RE: AT&T NYC Mikael Abrahamsson (Aug 28)
- Re: AT&T NYC Richard A Steenbergen (Aug 28)
- Re: AT&T NYC Me (Aug 28)
- RE: AT&T NYC Mikael Abrahamsson (Aug 28)
- Re: AT&T NYC Petri Helenius (Aug 29)
- RE: AT&T NYC Daniel Golding (Aug 29)
- RE: AT&T NYC NAIDOO Kesva FTLD/IAP (Aug 29)
- RE: AT&T NYC Brian Wallingford (Aug 29)
- RE: AT&T NYC alex (Aug 29)
- Re: AT&T NYC Peter van Dijk (Aug 29)
- Re: AT&T NYC Ralph Doncaster (Aug 29)
- Re: AT&T NYC Richard A Steenbergen (Aug 29)
- RE: AT&T NYC Michael Hallgren (Aug 29)
- Re: AT&T NYC Chris Woodfield (Aug 29)