Re: AT&T NYC

[Richard A Steenbergen <ras () e-gerbil net>]

On Thu, Aug 29, 2002 at 06:42:04AM +0200, Mikael Abrahamsson wrote:
> On Wed, 28 Aug 2002, Frank Scalzo wrote:
>
> > Whoops! 2 hours to find routers w/o an IGP tsk tsk.
>
> I think it's worth full credit that they actually say what was wrong and 
> why it took so long to fix it. A lot of other companies would mumbo-jumbo 
> a human error like this in order to not lose face.

Massive stupidity shouldn't win you points just because you admit to it
(note that I consider the *massive* stupidity part to start at the
inability to troubleshoot the problem, not the failure in change
management).

But to be fair, when a NOC or Customer Service person writes an RFO, it
usually comes out sounding very very bad, regardless of the actual
complexity of the situation. I'm certain all the AT&T customers hope that
was the case here. :)

-- 
Richard A Steenbergen <ras () e-gerbil net>       http://www.e-gerbil.net/ras
PGP Key ID: 0x138EA177  (67 29 D7 BC E8 18 3E DA  B2 46 B3 D8 14 36 FE B6)