nanog mailing list archives
Re: Followup British Telecom outage reason
From: Alex Bligh <alex () alex org uk>
Date: Tue, 27 Nov 2001 00:18:30 -0000
--On Monday, 26 November, 2001 11:43 AM -0500 "Christopher A. Woodfield" <rekoil () semihuman com> wrote:
I'm referring to the _vendor's_ support costs - as in, you don't need as many people in the TAC if people don't keep running into IOS bugs; you don't need as large of a RMA pool if the hardware is more reliable, etc. As the vendor would most likley decline to pass these savings along to the customer, I would see this as a profit opportunity for the vendor.
1 well known vendors enjoy publishing to their victims^Wcustomers
just how often they use their support channel, in order to provide justification (large usage) for the large support invoices they send in each quarter. To be fair, one of the above (at least) has now worked out it's a good idea to break this out by support request type. Alex Bligh Personal Capacity
Current thread:
- RE: Followup British Telecom outage reason, (continued)
- RE: Followup British Telecom outage reason Christian Kuhtz (Nov 26)
- Re: Followup British Telecom outage reason Valdis . Kletnieks (Nov 26)
- RE: Followup British Telecom outage reason Sean Donelan (Nov 26)
- Re: Followup British Telecom outage reason Ian Duncan (Nov 26)
- RE: Followup British Telecom outage reason Alex Bligh (Nov 26)
- Re: Followup British Telecom outage reason Christopher A. Woodfield (Nov 26)
- Re: Followup British Telecom outage reason jerry scharf (Nov 26)
- Re: Followup British Telecom outage reason Christopher A. Woodfield (Nov 26)
- Re: Followup British Telecom outage reason Brett Frankenberger (Nov 26)
- Re: Followup British Telecom outage reason Ryan O'Connell (Nov 27)
- Re: Followup British Telecom outage reason Alex Bligh (Nov 26)
- Re: Followup British Telecom outage reason Paul Vixie (Nov 26)
- RE: Followup British Telecom outage reason Joel Jaeggli (Nov 29)
- RE: Followup British Telecom outage reason Vadim Antonov (Nov 29)