nanog mailing list archives
Re: Followup British Telecom outage reason
From: "Christopher A. Woodfield" <rekoil () semihuman com>
Date: Mon, 26 Nov 2001 11:43:45 -0500
I'm referring to the _vendor's_ support costs - as in, you don't need as many people in the TAC if people don't keep running into IOS bugs; you don't need as large of a RMA pool if the hardware is more reliable, etc. As the vendor would most likley decline to pass these savings along to the customer, I would see this as a profit opportunity for the vendor. -C On Mon, Nov 26, 2001 at 08:31:06AM -0800, jerry scharf wrote:
--On 11/26/2001 09:22:01 AM -0500 Christopher A. Woodfield wrote:My first thought in response to this is the vendor's support costs - wouldn't shipping more reliable images bring down those costs signficantly? Or is it just that the extra revenue opportunities gained by adding $WHIZBANG_FEATURE_DU_JOUR outweigh those potential support savings? -CWhat's the upside to $ROUTER_VENDOR in reducing support cost? They already make money on the support but can't make too much, so a reduction in cost would probably imply a reduction in revenue. Also, given that network engineering rarely make support cost a key issue in vendor selection and negotiation, reducing support costs look like they have little payback to $ROUTER_VENDOR in terms of equipment sold. With that, $WHIZBANG_FEATURE_DU_JOUR, sure looks like a good profit decision. To change this, stop buying gear from vendors that charge too much for support. just my jaded opinion, jerry
-- --------------------------- Christopher A. Woodfield rekoil () semihuman com PGP Public Key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0xB887618B
Current thread:
- RE: Followup British Telecom outage reason, (continued)
- RE: Followup British Telecom outage reason Deepak Jain (Nov 26)
- Re: Followup British Telecom outage reason Jesper Skriver (Nov 27)
- Re: Followup British Telecom outage reason Paul Vixie (Nov 25)
- RE: Followup British Telecom outage reason Christian Kuhtz (Nov 26)
- Re: Followup British Telecom outage reason Valdis . Kletnieks (Nov 26)
- RE: Followup British Telecom outage reason Sean Donelan (Nov 26)
- Re: Followup British Telecom outage reason Ian Duncan (Nov 26)
- RE: Followup British Telecom outage reason Alex Bligh (Nov 26)
- Re: Followup British Telecom outage reason Christopher A. Woodfield (Nov 26)
- Re: Followup British Telecom outage reason jerry scharf (Nov 26)
- Re: Followup British Telecom outage reason Christopher A. Woodfield (Nov 26)
- Re: Followup British Telecom outage reason Brett Frankenberger (Nov 26)
- Re: Followup British Telecom outage reason Ryan O'Connell (Nov 27)
- Re: Followup British Telecom outage reason Alex Bligh (Nov 26)
- Re: Followup British Telecom outage reason Paul Vixie (Nov 26)
- RE: Followup British Telecom outage reason Joel Jaeggli (Nov 29)
- RE: Followup British Telecom outage reason Vadim Antonov (Nov 29)