nanog mailing list archives
Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
From: Steve Sobol <sjsobol () NorthShoreTechnologies net>
Date: Mon, 14 May 2001 13:39:14 -0400
Bill Woodcock wrote:
> I don't think the technology is the problem, but the competence > (or lack of it) amongst the major players. > All of our problems have not been related to the DSL technology itself, but > rather the screwups of the providers. Have you considered the possibility that you weren't paying for competence? If you chose to call the _business_ services group of any of the involved providers, and order a T1 at normal price, you might discover whether they're competent or not.
CAIS apparently just sucks. I couldn't even get the idiots there to return my phone calls saying "I WANT TO PUT MONEY IN YOUR POCKETS" (as a DSL reseller), after several calls to their salesdroids from both myself and one of the senior Business Development executives at Covad. I was then informed by someone who had used them that their support was nonexistent - and I believe it. If they won't return calls that generate direct revenue, why should we expect them to return calls that don't? Other situations may be different, but I concur with Mr. Palmer's assessment of CAIS as incompetent. -- Tired of Earthlink? Get JustTheNet! Nationwide Dialup, ISDN, DSL, ATM, Frame Relay, T-1, T-3, and more. EARTHLINK AMNESTY PROGRAM: Buy a year, get two months free More info coming soon to http://JustThe.net, or e-mail me!
Current thread:
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS, (continued)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Mike Leber (May 13)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Randy Bush (May 13)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Steve Sobol (May 14)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Douglas A. Dever (May 14)
- RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Roeland Meyer (May 13)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Josh Richards (May 13)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Hunter Pine (May 13)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Hunter Pine (May 13)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS John Palmer (NANOG Acct) (May 13)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Bill Woodcock (May 13)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Steve Sobol (May 14)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Bill Woodcock (May 14)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Steve Sobol (May 14)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Bill Woodcock (May 13)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Adam McKenna (May 13)
- Re: reverse mapping, was WAKEUPANDTAKECARE bmanning (May 14)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Christopher A. Woodfield (May 14)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Hunter Pine (May 14)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Christopher A. Woodfield (May 14)