Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS

["Hunter Pine" <hunter () compuhelp com>]

Correction, any block shorter than a /29, not a /28 must be SWiPed if you
ever want another IP block from ARIN again. :)

----- Original Message -----
From: "Hunter Pine" <hunter () compuhelp com>
To: <nanog () nanog org>
Sent: Sunday, May 13, 2001 7:26 PM
Subject: Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS


> Actually, ARIN mandates that any ISP MUST SWiP any block shorter than /28.
> Perhaps they just don't want to take the time to change the reverse dns
> servers in your SWiP templates, and/or they don't want to have to deal
with
> adding cname records for all of your ip's in their in-addr zones. I can't
> even get INAP to give me direct control over my /20 because my blocks are
a
> part of their larger blocks, and it's too difficult for them (so they say)
> to edit their bind servers.
>
> It seems apparent that rdns is not an important issue to ISP's nowadays.
To
> be honest, it's not important to mine either. We won't give someone
control
> of their reverse dns. It's too time consuming and resource intensive to
> handle for hundreds of clients. I think few people realize the limited
> bottom line involved in running a DSL ISP. There isn't much room to spend
20
> minutes setting up some guy's rdns zones when you're not even making a
> profit off of his line. :)
>
> We all want to keep clients happy, but there must be a limit.
>
> Hunter Pine
> Vice President, Network Operations
> hunter () compuhelp com
>
> ----- Original Message -----
> From: "Roeland Meyer" <rmeyer () mhsc com>
> To: <nanog () nanog org>
> Sent: Sunday, May 13, 2001 5:20 PM
> Subject: RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
>
>
> > I've had similar problem at SpeakEasy. They still don't have a
reverse-DNS
> > clue.
> >
> > http://www.mhsc.com/recovery.htm
> >
> > None of the DSL ISPs can do larger than /27 anymore, even when they're
> > ILECs. Anything less than a /24 can't be SWIP'd and if you don't control
> > your in-addr.arpa entries you don't control your domain and have no
> > security.
> >
> >
> >
> > > From: John Palmer (NANOG Acct) [mailto:nanog () adns net]
> > > Sent: Sunday, May 13, 2001 1:40 PM
> >
> > > <FLAME ON>
> >
> > > PSINet dumped all of their DSL customers onto CAIS. Covad is
> > > the backhaul
> > > provider for them both. Need I say more?
> > >
> > > Bottom line, I dont know how many thousands of people were
> > > without service
> > > for more than a day because the whole transfer was botched.
> > >
> > > We have a situation where we had a DSL connection from PSI
> > > and were using
> > > our own  IP addresses. Problem is that no one changed the
> > > routing tables and the packets dead-ended at PSI.
> > >
> > > Getting CAIS to fix this problem has been a nightmare. At
> > > first, PSI didnt
> > > stop announcing the routes and now that they have, it seems that
> > > CAIS will not announce the routes till Monday becuase "no one
> > > at our NOC
> > > knows how to do this and the one guy (ONE GUY IN THE WHOLE
> > > COMPANY - AND THEY ARE A NATIONWIDE PROVIDER????) who knows
> > > how doesn't work
> > > weekends."
> >
> > > <flame off - sorry to the list for being so loud>