RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS

[Roeland Meyer <rmeyer () mhsc com>]

I've had similar problem at SpeakEasy. They still don't have a reverse-DNS
clue.

http://www.mhsc.com/recovery.htm

None of the DSL ISPs can do larger than /27 anymore, even when they're
ILECs. Anything less than a /24 can't be SWIP'd and if you don't control
your in-addr.arpa entries you don't control your domain and have no
security.



> From: John Palmer (NANOG Acct) [mailto:nanog () adns net]
> Sent: Sunday, May 13, 2001 1:40 PM

> <FLAME ON>

> PSINet dumped all of their DSL customers onto CAIS. Covad is 
> the backhaul
> provider for them both. Need I say more?
>
> Bottom line, I dont know how many thousands of people were 
> without service
> for more than a day because the whole transfer was botched.
>
> We have a situation where we had a DSL connection from PSI 
> and were using
> our own  IP addresses. Problem is that no one changed the
> routing tables and the packets dead-ended at PSI.
>
> Getting CAIS to fix this problem has been a nightmare. At 
> first, PSI didnt
> stop announcing the routes and now that they have, it seems that
> CAIS will not announce the routes till Monday becuase "no one 
> at our NOC
> knows how to do this and the one guy (ONE GUY IN THE WHOLE
> COMPANY - AND THEY ARE A NATIONWIDE PROVIDER????) who knows 
> how doesn't work
> weekends."

> <flame off - sorry to the list for being so loud>