RE: UUnet trouble ticket and response time

[Kevin Santamaria <kevin_santamaria () globalcrossing com>]

                It's possibly the MCI WorldCom operations syndrome: "Ignore
the issue, then construct a plausible excuse if the issue does not go away!"

                Please wait for the excuse. Its coming.  -;)

                Kevin

                                -----Original Message-----
                                From:   Craig Holland
[mailto:cholland () yahoo-inc com]
                                Sent:   Friday, September 29, 2000 11:19 AM
                                To:     Hank Nussbacher; nanog () merit edu
                                Subject:        RE: UUnet trouble ticket and
response time


                                Ya...I have many circuits w/ UUNet, and I've
noticed a considerable drop in
                                their 'help-desk' responce.  Hell, I don't
even get an email back anymore
                                saying that they received my email.  It
seems I find routing issues before
                                they do, and when I do, they don't even let
me know if they are working on
                                them or anything.

                                craig

                                > -----Original Message-----
                                > From: owner-nanog () merit edu
[mailto:owner-nanog () merit edu]On Behalf Of
                                > Hank Nussbacher
                                > Sent: Thursday, September 28, 2000 11:35
PM
                                > To: nanog () merit edu
                                > Subject: UUnet trouble ticket and response
time
                                >
                                >
                                >
                                > Apologies in advance:
                                >
                                > Uunet placed a route object in RADB with
origin AS701, even
                                > though the /24
                                > belonged to us and messed up certain
routings in certain places.  So we
                                > sent them the problem and got issued a
trouble ticket (UU2282116) on Sept
                                > 9.  Till today, even after repeated emails
to them on this TT, we
                                > received
                                > not a single response over the course of 3
weeks.  In the end, MERIT went
                                > in and removed the brain-dead /24 route
object.
                                >
                                > Is this how UUnet operates these days?
                                >
                                > -Hank
                                >
                                >