UUnet trouble ticket and response time

[Hank Nussbacher <hank () att net il>]

Apologies in advance:

Uunet placed a route object in RADB with origin AS701, even though the /24 
belonged to us and messed up certain routings in certain places.  So we 
sent them the problem and got issued a trouble ticket (UU2282116) on Sept 
9.  Till today, even after repeated emails to them on this TT, we received 
not a single response over the course of 3 weeks.  In the end, MERIT went 
in and removed the brain-dead /24 route object.

Is this how UUnet operates these days?

-Hank