nanog mailing list archives
Re: Busy Connect
From: "Steven J. Sobol" <sjsobol () nacs net>
Date: Thu, 28 Jan 1999 01:48:01 -0500
On Wed, Jan 27, 1999 at 03:17:58PM -0800, John Leong wrote:
Busy Connect ...The user will not actually get charge for a busy connect service. When he reaches a busy line, instead of getting a busy signal, he will get a prompt to th effect "if you want the phone company to call you back when the line is free ... for a 75 cents charge ... press 1 is yes, and 2 for no". So, you modem user should not be charge when it encounter that situation.
Depends on the phone company, doesn't it?
As with your users complaining getting "no answer", well, it is really a case of swapping of the failure code of "busy" to "no answer". In either case, they are out of luck ... because pressumably you do not have enough circuits into your dialup POP, or the ILEC/CLEC has capacity problem ... hence the busy situation.
Yes, but look at it from the point of view of a customer who (a) doesn't know what happens behind the scenes and (b) probably isn't listening to his modem dial the phone. "No answer", to me, as an ISP customer would mean that there is a broken modem somewhere that is not answering the phone. Definitely different than "Busy." -- Steve Sobol sjsobol () nacs net (AKA support () nacs net and abuse () nacs net) "Can you look out the window, without your shadow getting in the way" --Sarah McLachlan - "Building a Mystery"
Current thread:
- Busy Connect William Allen Simpson (Jan 27)
- [no subject] Sean Patrick Gorman (Jan 27)
- Re: Busy Connect John Leong (Jan 27)
- Re: Busy Connect Steven J. Sobol (Jan 27)
- Re: Busy Connect John Leong (Jan 28)
- Message not available
- Re: Busy Connect Jay R. Ashworth (Jan 30)
- Re: Busy Connect Steven J. Sobol (Jan 27)
- Re: Busy Connect Phil Howard (Jan 27)
- <Possible follow-ups>
- Re: Busy Connect Dean Anderson (Jan 27)
- Re: Busy Connect Steven J. Sobol (Jan 27)
- Re: Busy Connect Andrew Brown (Jan 27)
- Re: Busy Connect Steven J. Sobol (Jan 27)
- Re: Busy Connect William Allen Simpson (Jan 27)
- Re: Busy Connect Jared Mauch (Jan 27)
- Re: Busy Connect Steven J. Sobol (Jan 27)
- Re: Busy Connect Jared Mauch (Jan 27)