Re: Busy Connect

[Cyril Jaouich <twiggy () twiggy spider org>]

On Wed, 27 Jan 1999, William Allen Simpson wrote:

> I don't know how many other small/dialup ISPs are seeing this problem.
> BellSouth just turned it on in our area.  Sent our support calls through
> the ceiling during busy evening hours.
>
> > Date: Mon, 25 Jan 1999 14:39:31 -0600
> > Subject: Please Help Us
> > From: "Howard Shere" <hshere () watervalley net>
> >
> > BellSouth recently added a feature to your phone service called "Busy
> > Connect". This service plays a recording whenever you dial and get a busy
> > signal offering to keep trying the number for 75 cents. This service will
> > interfere with your modems ability to detect a busy signal and your computer
> > will report that "the computer you are dialing is not answering" or some
> > similar message.
> >
> > 2 weeks ago BellSouth told us that this service was on our lines and we
> > asked that it be removed. They told us that this would solve the "no answer"
> > problems that our customers were reporting. We have continued to get
> > complaints from customers about "no answer" problems and when we talked to
> > BellSouth today, we were told that this service was on our customers lines
> > and not on ours. We are not sure why we were given the wrong information
> > when we first reported this trouble.
> >
> > We are asking that all of our customers call BellSouth and ask to have this
> > service removed. They have refused to help us directly and have said that
> > the only way to have this service removed is for our customers to call them
> > directly.

        We've had the same up here in Canada for a while now, very
annoying for customers. Anyhow, if you do *02 (Bell here uses DMS), it
disables it forever (we'll until you do *02 again). We've actually put
that message on our TechSupport quick tips music when you call in to
report a problem... Why does technology have to be so annoying sometimes
:)

        Later

Cyril Jaouich [CJ837]
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ACC NETWORK OPERATIONS EASTERN CANADA/US
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