nanog mailing list archives
Re: outages, quality monitoring, trouble tickets, etc
From: Jeff.Ogden () um cc umich edu
Date: Mon, 27 Nov 95 19:11:26 EST
OK. I am a small network service provider and I have two customers. One has service that is available 100% of the time. The other has service that due to various problems is available only 50% of the time (not sure why they stay with me, but I am happy to take their money). So what is the availability that I should report to potential new customers? 100% 50% or 75% Does it matter that the reason the one customer has only 50% availability is that the room where the router at that customer's site is underwater every other day due to no fault of my own? It is because of these sorts of questions that I never know what it means when someone says that their network is available 99.9% of the time. Hell at least part of MichNet is available 100% of the time, but that never seems to cut it with the folks who don't have service right now. -Jeff Ogden Merit/MichNet
Current thread:
- Re: outages, quality monitoring, trouble tickets, etc, (continued)
- Re: outages, quality monitoring, trouble tickets, etc Alan Hannan (Nov 25)
- Re: outages, quality monitoring, trouble tickets, etc Matt Zimmerman (Nov 25)
- Re: outages, quality monitoring, trouble tickets, etc Jonathan Heiliger (Nov 26)
- Re: outages, quality monitoring, trouble tickets, etc Sean Doran (Nov 27)
- Message not available
- Re: outages, quality monitoring, trouble tickets, etc Jonathan Heiliger (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Jon Zeeff (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Matt Zimmerman (Nov 28)
- Re: outages, quality monitoring, trouble tickets, etc Dave Siegel (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Alan Hannan (Nov 25)
- Re: outages, quality monitoring, trouble tickets, etc Jonathan Heiliger (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Randy Bush (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Dave Siegel (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Dorian Kim (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Dave Siegel (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Dorian Kim (Nov 27)
- Re: outages, quality monitoring, trouble tickets, etc Jon Zeeff (Nov 28)