Re: outages, quality monitoring, trouble tickets, etc

[Dorian Kim <dorian () CIC Net>]

On Mon, 27 Nov 1995, Dave Siegel wrote:

> Now, if it was *your* router at the customer prem, then it would be your
> responsibility that you allowed your equipment to, uh, become waterlogged.  ;-)

I don't know. One of the most frequent problem I see is power outages at 
the sites. I don't think any ISP can be responsible for things like that.

How about tornado nocking out much of a building including your CPE? How 
should such things be counted?

<this did actually happen, btw>

-dorian
______________________________________________________________________________
 Dorian Kim               Email: dorian () cic net              2901 Hubbard Drive
 Network Engineer         Phone: (313)998-6976          Ann Arbor MI 48105
 CICNet Network Systems   Fax:   (313)998-6105      http://www.cic.net/~dorian