Comcast opens up about how it manages traffic

[David Farber <dave () farber net>]

________________________________________
From: Bob Rosenberg [bob.redmountain () gmail com]
Sent: Monday, April 21, 2008 5:18 AM
To: David Farber
Cc: Lauren Weinstein
Subject: USA TODAY: Comcast opens up about how it manages traffic

Dave

Perhaps for I.P.

Bob Rosenberg



Comcast opens up about how it manages traffic
By Leslie Cauley, USA TODAY
Managing online traffic can be risky stuff. Just ask Comcast.
http://www.usatoday.com/tech/products/services/2008-04-20-comcast-peer-to-peer_N.htm

The cable TV giant came under fire recently when it slowed a "peer-to-peer" transmission of the King James Bible sent 
as a test by an Associated Press reporter.

At two special hearings held by the Federal Communications Commission — one at Harvard and another last week at 
Stanford — the company was excoriated for delaying peer-to-peer traffic.

Peer-to-peer transmissions, which account for more than half of all Web traffic, enable computers to snatch music, data 
and video files from other computers. To assemble one file, a peer-to-peer service can tap into dozens, or even 
hundreds, of computers around the world.

Comcast (CMCSA)<http://stocks.usatoday.com/custom/usatoday-com/html-quote.asp?symb=cmcsa>, which has 13 million online 
customers, has been taking a low profile. Executives Tony Werner, Comcast's chief technology officer, and Mitch 
Bowling, senior vice president of online service, agreed to discuss the incident with USA TODAY.

According to Werner, the transmission slowdown occurred automatically when network congestion started to build in the 
Boston area, affecting other customers. The King James transmission, which was small, didn't cause the slowdown, he 
says.

Once traffic loads got too high, he says, Comcast's network automatically took steps to avoid further degradation. The 
result: Some peer-to-peer traffic, including the AP transmission, got delayed. But it was never blocked, he says. The 
transmission "showed up. It just took a little longer to get there."

"The only reason you do something like that is to maintain consistent network performance," Werner says.

At the FCC hearings, Comcast was criticized for throttling back peer-to-peer traffic as a network management technique.

"The technique is not unique to Comcast," says Comcast's Bowling.

FCC Chairman Kevin Martin says Comcast should be specific about its bandwidth limitations. "Consumers have to be 
informed about what they are buying," he says.

Comcast service contracts say "excessive usage" is banned, but no cutoff point is specified. Bowling says there's a 
good reason for that: "There isn't a specific limit."

Bowling says Comcast considers incidents case-by-case. Only a handful of people fall into the "excessive user" 
category, he says.

Pressed to say how much bandwidth consumption is too much, Bowling offers this: People who use "the equivalent of two 
T-1 lines" — big data lines used by large corporations.

"I don't think anybody could look at that as typical residential usage," he says.

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