Ameritrade loses backup tapes

[David Farber <dave () farber net>]

http://money.cnn.com/2005/04/19/technology/ameritrade/index.htm?cnn=yes

 NEW YORK (CNN) - Ameritrade said Tuesday account information may have been
lost for up to 200,000 customers when a package containing tapes with
back-up information on customer accounts went missing.

 A spokeswoman for the online broker said it was told in February that a
package holding four data cassettes containing current and former Ameritrade
(Research) account holders' information from the years 2000 through 2003 was
misplaced by a shipping company Ameritrade uses. It declined to name the
company.

 Three of the four tapes were recovered at the shippers' Maryland facility,
said the spokeswoman, Donna Kush. The one tape that remains missing contains
information on as many as 200,000 current and former customers, she said.
Ameritrade has about 3.7 million customers.

 Kush says Ameritrade has reviewed the customer information that would be on
the missing back-up tape and has decided that only 175,000 of those
customers needed to be notified, in accordance with industry standards. The
company began sending letters to those customers last week.
<snip>


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