Re: How to cope with, uhm, "mentally challenged" abuse personnel?

[Nicholas Bachmann <nabachmann () YAHOO COM>]

Hi-

     You may wish to contact their NOC (network
operations center) about the abuse.  Based on records
on the NOC Page
(http://puck.nether.net/netops/index.html) their phone
number is 1-800-900-0241 (this is probably a support
#, the list didn't have a direct #), but  Before you
contact their NOC, though, you shold call your own
NOC, as they may wish to call UUnet's NOC themselves,
and may have contacts at UUnet.  Because NOC's are
staffed by smart people, they can figure out that your
problem isn't "...of normal origin."  The NOC page I
mentioned earlier has more details... check it out.

Hope this helps,
Nick

--- "Ralf G. R. Bergs" <rabe () RWTH-AACHEN DE> wrote:
> Hi there,
>
> I have to report about 1 incident per day that is
> caused by ip addresses
> assigned to UUnet. Mostly it's sweeps across our
> whole class C, sometimes
> ICMP, sometimes even scans for 111/UDP. NONE of our
> LAN IPs EVER leave our
> LAN, since altho they're IPs officially assigned to
> us I masquerade (NAT) them
> at our router.
>
> The usual answer I receive from UUnet is the
> following:
>
>     "The type of internet traffic you describe
> appears to be of normal
> origin."
>
> As I explained above NONE of our LAN IPs ever can be
> seen outside of our LAN,
> so HOW ON EARTH should this be "of normal origin???"
>
> Frankly I'm fed up with this kind of replies. I
> don't know whether it's just
> that the abuse personnel simply is underqualified
> for their job, or whether
> it's they simply can't cope with the growing number
> of incidents caused by
> their customers, but I don't feel like accepting
> this kind of ignorance.
>
> Any suggestions what I should do? If UUnet's
> personnel doesn't get their act
> together I could be forced to completely black-hole
> their respective subnets
> in our router.
>
> Thanks,
>
> Ralf
>
>
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