Re: Amazon customer service

[Jim Murray <jim () digitaldaemons co uk>]

Just because they can does not mean they are legally entitled to do so.

If they wish to retain title to the items they supply they need to make it clear at the point of sale that you are not 
purchasing an item, you are in fact buying a revocable license to view or use that item.

Imagine if a book publisher were to walk into a library and remove all the books they published from the library's 
collection. Nobody would consider that acceptable but in effect that's what Amazon just did, albeit on a smaller scale.

If amazon want to retain rights over content then in my opinion the need to revise their sale process and inevitably 
their pricing - a revocable license is worth far less than an outright purchase...

Jim

Sent from Samsung MobilePaul Ferguson <fergdawgster () gmail com> wrote:Not only can Amazon remotely "remove content", 
so can Apple (anything obtained via itunes store), and Google (via Android app store). And now so can Microsoft 
beginning with Windows 8.

Enjoy.

- ferg

- Sent from my Android device.

On Oct 23, 2012 10:23 AM, "Blanchard, Michael (InfoSec)" <michael.blanchard () emc com> wrote:
> ToS's have been shot down in the courts when they've been confronted, not always but they have been.  NOTHING 
> prevents you from suing for any reason, even if you have an iron-clad contract...  whether or not you'll be 
> successful, that's a different story  ;-)
>
>  I would go to the press, I'd make the biggest stink that I possibly could....  loudly and publicly...  the liberal 
> media just LOVES stories like these...   "little person against giant corporation" would be the byline....  I would 
> mention in those interviews that I'm thinking about suing.... I'd get the EFF involved and anyone else that will 
> listen and help make my story loud and public....
>
>  By the sound of it she had thousands of dollars worth of books on there....
>
>  I stand by what I said... I will never, nor any of my family members ever, purchase a Kindle, period....  I had no 
> idea that they *could* remotely wipe my device....  once I buy a device it's mine to do what I wish with it... that 
> might be using it as designed, or using my conventional item in an unconventional manner :-)
>
>  Mike B
>
> Michael P. Blanchard
> Senior Security Engineer, CISSP, GCIH, CCSA-NGX, MCSE
> Office of Information Security & Risk Management
> EMC ² Corporation
> 32 Coslin Drive
> Southboro, MA 01772
>
>
> -----Original Message-----
> From: funsec-bounces () linuxbox org [mailto:funsec-bounces () linuxbox org] On Behalf Of Rich Kulawiec
> Sent: Tuesday, October 23, 2012 11:50 AM
> To: funsec () linuxbox org
> Subject: Re: [funsec] Amazon customer service
>
> On Tue, Oct 23, 2012 at 02:55:14PM +0000, Blanchard, Michael (InfoSec) wrote:
> > Wow, my next call would be to a lawyer
>
> Not much point in that.  You agreed to their terms-of-service when
> you bought the device, and those terms not only include the stipulation
> that they can do this to you at will, but that all such disagreements
> will be resolved in a manner of their choosing, which does not include
> letting you sue them.
>
> ---rsk
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