Re: DUO Authentication with Hardware-Tokens usage size.

[Karen Chelladurai <kchellad () UWO CA>]

We also are in the process of outsourcing purchase of tokens to our bookstore.  We have an internal process in place 
for clients to request their hardware token be registered by our help desk.  So, the bookstore will manage the stock 
and sales and our IT helpdesk will do the registration still.
We do make them pay for lost tokens and also tokens that they somehow damaged.   A free replacement requires them to 
bring in the old token so we can determine why it's not working - usually a battery problem if not self-inflicted (like 
 they drove over it or something!)

Karen

From: The EDUCAUSE Security Community Group Listserv <SECURITY () LISTSERV EDUCAUSE EDU> On Behalf Of Ken Connelly
Sent: December 10, 2020 10:49 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: Re: [SECURITY] DUO Authentication with Hardware-Tokens usage size.

We initially provided tokens (from InfoSec) but after the initial handout, we outsourced that function to the bookstore 
where individuals or departments can purchase them.


-ken
On 12/10/20 9:32 AM, Amanda Williams wrote:
For the folks who provide the tokens, what happens when someone loses it?  Do you make them pay for a replacement or do 
you just replace it for them?

Thanks!



Amanda Williams

IT Security Officer

Pittsburg State University

620.235.4657





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From: The EDUCAUSE Security Community Group Listserv <SECURITY () LISTSERV EDUCAUSE EDU><mailto:SECURITY () LISTSERV 
EDUCAUSE EDU> on behalf of Bandy, John <jbandy () SAMFORD EDU><mailto:jbandy () SAMFORD EDU>
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Subject: Re: [SECURITY] [EXTERNAL][SECURITY] DUO Authentication with Hardware-Tokens usage size.


We have about 1% of our population of 10,000 users who use them.



It is interesting though, of the students who needed it 100% was because of old incompatible phones.  Of the 
staff/faculty 90% was because of privacy concerns.



I think it is very telling of our changing customer base (generational).



From: The EDUCAUSE Security Community Group Listserv <SECURITY () LISTSERV EDUCAUSE EDU><mailto:SECURITY () LISTSERV 
EDUCAUSE EDU> On Behalf Of Alexandre Adao
Sent: Friday, October 2, 2020 5:30 PM
To: SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU>
Subject: [EXTERNAL][SECURITY] DUO Authentication with Hardware-Tokens usage size.



I am just curious to know the percentage (%) of users that utilize the hardware-token as a method of authentication in 
your DUO MFA environment. We have some users who already presented reluctance to install DUO in their personal cell 
phones as we are deploying DUO MFA in our network.



Thank you for any information you can provide,



-- Alex Adao

=============================================

Alexandre Magno Adão

Director of Information Security Systems

Morgan State University (CGW 300k)

Division of Information Technology (DIT)

443-885-4415 Office

443-803-3154 Cell

[https://docs.google.com/uc?export=download&id=0BxaA4EkkuglEWXRZYjRtWV9ZY0U&revid=0BxaA4EkkuglEV3dIUzBQUCtFUlVjTUh6MEhSRW9ONEQycG5zPQ]<http://secure-web.cisco.com/1JNY8yWajTD4Nv-0aHjCw3vZ4fTyi3H790FVRBDGcZAULmx-S2vkDwfaCDRHBXgYPilh9Qg5ciMCmLt0bwmQpr7UrpOLMNzUU-B5xaksVUvadSj7GA23_ZVcVxt375C5XEDWktxx4zkeBzYTAmUK72mXyHQYV63xcaeiPiqJDPlCPR2wJzDCVOZOohJ2YOgJNanDybM7LBC4Qjq3Hk1YnO7p1WLBLwiVZKrWc0fx4HATF_IwfLiOX99T_wvEzcqBAaWQ93ZUYT4FVPsi4oQGfchhrH-FN50TKYQk9JsaJnyzghxgzvf6HQQDuz9pJU0g4/http%3A%2F%2Fwww.morgan.edu>

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--

- Ken

=================================================================

Ken Connelly                       Director, Information Security

Information Security Officer          University of Northern Iowa

email: Ken.Connelly () uni edu<mailto:Ken.Connelly () uni edu>   p: (319) 273-5850 f: (319) 273-3010



Any request to divulge your UNI password via e-mail is fraudulent!

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