Re: Ransomware Playbook

["Barton, Robert W." <bartonrt () LEWISU EDU>]

While I do agree every playbook HAS to be unique, I know from my perspective, there are various items I’m interested in 
hearing from others.

-        When and how do they communicate out.  Social Media first, second or ever?  Do you include a full 
communication plan in your playbook?

-        What sections (descriptive and operational) are there in various playbooks?  I have 10 different sections…but 
somebody could have ones I don’t have that are good ideas.  Sometimes I’ll like something as simple as the format and 
I’ll make a change in mine.

-        Where do people keep all these different documents?  Paper as well as electronic?  Should I be pushing more 
for a document management system (enterprise)?  Are they using a web based system (I’m still fighting trust issues with 
management when you say ‘cloud’)?

-        Are others doing playbooks that are more ‘high level’ than mine?  Why or why not?  What can I learn from that?
There are a few more things that I’ve thought up, but ABSOLUTELY the ‘meat’ will be different.  Another playbook is a 
reference to learn from and not a tool you can use.  Isn’t that why we are all here?

Robert W. Barton
Executive Director of Information Security and Policy
Lewis University
One University Parkway
Romeoville, IL  60446-2200
815-836-5663

From: The EDUCAUSE Security Community Group Listserv <SECURITY () LISTSERV EDUCAUSE EDU> On Behalf Of Jonathon Poling
Sent: Thursday, October 3, 2019 4:17 PM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: Re: [SECURITY] Ransomware Playbook

A ransomware playbook, especially a prescriptive one, is going to be HIGHLY specific to your environment and PPT 
(People, Process, Tooling) and thus will require substantial (and unique) development and refinement for your specific 
organization. There's a reason so many org's (and entire counties/systems) fall victim to just paying the ransom, even 
when it's an inordinate amount of money. There is a lot to it, completely aside from properly testing and restoring 
backups. I only say this all because I've built a lot of specific playbooks running the gamut for a lot of clients in a 
variety of verticals over the years. This is definitely one of our most involved playbooks we help people build, as it 
involves a lot of non-technical preparation that is not readily apparent unless you've gone through it.

This is one of those things you don't want to skimp on or necessarily even copy from what others are doing, as a lot of 
org's aren't building the comprehensive set of processes and procedures needed for properly protecting against, 
operating amidst, and recovering from such attacks.

At any rate, just sharing my experience and hopefully some (useful) food for thought, whichever route you end up going.

Jonathon

On Thu, Oct 3, 2019 at 2:15 PM King, Ronald A. <raking () nsu edu<mailto:raking () nsu edu>> wrote:
Me too, please.

Ronald King
Chief Information Security Officer

Office of Information Technology
(757) 823-2916 (Office)
raking () nsu edu<mailto:raking () nsu edu>
www.nsu.edu<http://www.nsu.edu/>
@NSUCISO (Twitter)
[NSU_logo_horiz_tag_4c - Smaller]

From: The EDUCAUSE Security Community Group Listserv <SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV 
EDUCAUSE EDU>> On Behalf Of Joey Rego
Sent: Thursday, October 3, 2019 5:13 PM
To: SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU>
Subject: Re: [SECURITY] Ransomware Playbook

I am interested as well.  Thank you.

Joey Rego
Associate Director of Information Security
Information Technology
Lynn University
3601 N Military Trail
Boca Raton, FL 33462
561-237-7982
www.lynn.edu<http://www.lynn.edu>
________________________________
From: The EDUCAUSE Security Community Group Listserv <SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV 
EDUCAUSE EDU>> on behalf of John Ramsey <jramsey () STUDENTCLEARINGHOUSE ORG<mailto:jramsey () STUDENTCLEARINGHOUSE 
ORG>>
Sent: Thursday, October 3, 2019 4:50:20 PM
To: SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU> <SECURITY () LISTSERV EDUCAUSE 
EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU>>
Subject: Re: [SECURITY] Ransomware Playbook

I have one and am happy to share!
Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for 
Android<https://urldefense.proofpoint.com/v2/url?u=https-3A__aka.ms_ghei36&d=DwMFAg&c=tSGu_Pc6mPnB6zIYTZr3Sw&r=PTnT2JXctjp4MTPziGqcrg&m=SynK17bceWMbt_dooTOo-leAVssO48qPL8MzLnn_EXI&s=wPjf0flvlyR164RzC6qod76IJztI6nHPHP-lEfY7Df4&e=>

________________________________
From: The EDUCAUSE Security Community Group Listserv <SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV 
EDUCAUSE EDU>> on behalf of Kip Bates <kbates () HOUSING UCSB EDU<mailto:kbates () HOUSING UCSB EDU>>
Sent: Thursday, October 3, 2019 4:34:08 PM
To: SECURITY () LISTSERV EDUCAUSE EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU> <SECURITY () LISTSERV EDUCAUSE 
EDU<mailto:SECURITY () LISTSERV EDUCAUSE EDU>>
Subject: [SECURITY] Ransomware Playbook

Colleagues:

I am hoping that I can find someone or someplace that has made an effort to develop a Ransomware Response playbook that 
they would not mind sharing. I understand all the preparation that needs to occur prior to an attack but I am looking 
for something that we can provide users, help desk folks, technicians and such on what actions to take if (when) they 
experience a ransomware attack. I have found a few on the web and I was wondering if someone has adapted one of these 
for their institution or have developed one that they think is particularly good.

Feel free to comment here or off-list.


Kip Bates
Associate Chief Information Security Officer
University of California, Santa Barbara


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