Re: TeamDynamix as a ticket tracking and incident management system for InfoSec

["José A. Domínguez" <jad () UOREGON EDU>]

Hello Jason. I will post back anything that gets to me, if the source
let's me publish it anonymously. So far, I have heard close to crickets.
There was one private comment that I am following up on.

José.

On 3/12/18 5:00 PM, Jason Fried wrote:
> Great question Jose.
>
> I’m interested in whatever valuable feedback you receive about TDX. 
>
>
> Regards,
>
> Jason
>
> Jason Fried
> Information Security Officer
> Office of Information Technology Services
> Suffolk County Community College
> Office: 631.451.4291 <tel:631.451.4291> / Mobile: 631.897.6064
> <tel:631.897.6064>
> friedj () sunysuffolk edu <mailto:friedj () sunysuffolk edu>
> @SuffolkITS
>
> On Mar 12, 2018, at 4:17 PM, José A. Domínguez <jad () UOREGON EDU
> <mailto:jad () UOREGON EDU>> wrote:
>
> > Is there anyone here using TeamDynamix as their back-end for trouble
> > ticketing and incident management? If you are, would you mind sharing
> > your experiences both positive and negative. And any caveats that
> > might help better understand your response. The University of Oregon
> > has standardize on TeamDynamix for our helpdesk and ITSM back-end
> > support. We, at the Information Security, are looking a better ways
> > to integrated into our processes.
> >
> > Your answers are welcome and thank you in advance. If the community
> > wants I can put all answers together and share them back to the
> > community. Also, if you rather reply to me directly that is also ok.
> >
> > Thank you,
> >
> > José.

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