Re: TeamDynamix as a ticket tracking and incident management system for InfoSec

[Jason Fried <friedj () SUNYSUFFOLK EDU>]

Great question Jose.

I’m interested in whatever valuable feedback you receive about TDX.


Regards,

Jason

Jason Fried
Information Security Officer
Office of Information Technology Services
Suffolk County Community College
Office: 631.451.4291<tel:631.451.4291> / Mobile: 631.897.6064<tel:631.897.6064>
friedj () sunysuffolk edu<mailto:friedj () sunysuffolk edu>
@SuffolkITS

On Mar 12, 2018, at 4:17 PM, José A. Domínguez <jad () UOREGON EDU<mailto:jad () UOREGON EDU>> wrote:

Is there anyone here using TeamDynamix as their back-end for trouble ticketing and incident management? If you are, 
would you mind sharing your experiences both positive and negative. And any caveats that might help better understand 
your response. The University of Oregon has standardize on TeamDynamix for our helpdesk and ITSM back-end support. We, 
at the Information Security, are looking a better ways to integrated into our processes.

Your answers are welcome and thank you in advance. If the community wants I can put all answers together and share them 
back to the community. Also, if you rather reply to me directly that is also ok.

Thank you,

José.