Re: Google Docs abuse

[Jeffrey Schiller <jis () MIT EDU>]

It is quite possible that when you report abuse on a Google Apps domain
that the complaint is forwarded to the customer (University) for handling.
I wouldn't be surprised if there was some variability there.

Frankly, if I were to host a Google Apps Domain (I do, but not for a whole
campus) I would want Google to talk to me before removing any contact from
my space. There is a trade-off here between having quick response and
having Google act as our overlord. I don't believe we really want the later!

-Jeff

On Fri, Jul 20, 2012 at 3:50 PM, Dan Han <s2dhan () vcu edu> wrote:

> I am sure many of you have experienced the phishing scams hosted on Google
> spreadsheets. While we report these scams to Google through the Report
> Abuse link, it seems that the time it takes for Google to remove the
> phishing site varies significantly. While some links are taken down almost
> immediately, others stay active for days, if not weeks after multiple
> reports through the abuse link.
>
> Also, this maybe coincidence, but I have realized that some of the
> phishing links hosted on EDU's Google Apps often takes longer for Google to
> resolve than others. Has anyone noticed the same pattern, and does anyone
> have any tips on how to escalate these cases when Google fails to respond
> to the abuse report? Thank you.
>
> Dan Han
> Information Security Officer
> Virginia Commonwealth University


-- 
_______________________________________________________________________
Jeffrey I. Schiller
Information Services and Technology
Massachusetts Institute of Technology
77 Massachusetts Avenue  Room E17-110A
Cambridge, MA 02139-4307
617.253.0161 - Voice
jis () mit edu
http://jis.qyv.name
_______________________________________________________________________