Re: Support Desk Policy?

[Roger A Safian <r-safian () NORTHWESTERN EDU>]

We don't have a drop off service any more.  We'll provide help to students so they can fix their machine, but, we don't 
fix it for them.  Staff have local tech support when they have issues.  

> -----Original Message-----
> From: The EDUCAUSE Security Constituent Group Listserv
> [mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Russ Leathe
> Sent: Wednesday, December 07, 2011 10:12 AM
> To: SECURITY () LISTSERV EDUCAUSE EDU
> Subject: [SECURITY] Support Desk Policy?
>
>  Since we are on the policy bandwagon, quick question.
>
> If a student/faculty/staff need to drop off their computer,  do you have local
> admin access?  If not, do you ask for their pword and then reset it (when the
> work is completed)?
>
> The student computers are not college-owned but the facstaff computers
> are....
>
> Russ