Educause Security Discussion mailing list archives

SLA for Non IT Managed Server?

From: Kris Monroe <kmonroe () ITHACA EDU>
Date: Tue, 12 Apr 2011 20:00:49 -0400

Anyone have something like an SLA that they require by signed by a nonIT owner of a server?For example, a Faculty member that wants to host a web server and adatabase server to support their research project. I could see the SLAoutlining the faculty member is responsible for patching (OS, webserver, database), hardening, limiting the database to the one they havediscussed (that has no PII), is responsible for user accounts (includingprovisioning/deprovisioning), etc. And that changing of the agreed uponuse requires a new or revised SLA.

Thanks in advance!
-Kris

--
Stay Safe Online!
Visit ithaca.edu/ICinfosec for the latest cyber security tips.
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Kris Monroe, CISSP, CISA
Information Security Officer
Ithaca College

email: kmonroe () ithaca edu
P: 607.274.1997

Current thread:

Do you have a recommendation for Streaming Video Service and Media Storage Repository? Nick Recchia (Apr 05)
- Re: Do you have a recommendation for Streaming Video Service and Media Storage Repository? Kevin Halgren (Apr 06)
  - third party pentesting services and pentesting RFP Youngquist, Jason R. (Apr 07)
    - Re: third party pentesting services and pentesting RFP Jeff Howlett (Apr 07)
    - Re: third party pentesting services and pentesting RFP Brian J Smith-Sweeney (Apr 08)
    - Re: third party pentesting services and pentesting RFP Leilani Lauger (Apr 12)
  - Re: Do you have a recommendation for Streaming Video Service and Media Storage Repository? Gioia, Matthew P. (Apr 07)
- SLA for Non IT Managed Server? Kris Monroe (Apr 12)
  - Re: SLA for Non IT Managed Server? Bates, Cathy C - (cbates) (Apr 12)
    - Re: SLA for Non IT Managed Server? Martin Manjak (Apr 13)
    - Re: SLA for Non IT Managed Server? Semmens, Theresa (Apr 13)