Re: hard drive destruction

[Roy Hatcher <rhatcher () PITTSTATE EDU>]

At least with Dell, when you purchase a new computer, for about $20 more, you
can add 'Keep your Hard Drive' for 1-4yrs. 3 years being the default for $16.20.
With that, you can get a warranty replacement drive without having to send the
old one back.

While it could certainly be convenient to do it that way, it seems like it would
be more cost effective to just go ahead and buy a new drive anytime an old one
goes bad, instead of adding $20 to every new computer purchase.

-rh

--
Roy Hatcher
Systems Administrator
Pittsburg State University
620.235.4071
rhatcher () pittstate edu



Les LaCroix wrote:
> We don't go to the vendor for warranty hard drive replacement.  We put
> in a new hard drive and send the old one for destruction to the same
> place that old drives go when we retire computers.  There's a cost
> issue, and there's the question on whether or not the computer's
> warranty is now invalid.  But it doesn't happen often enough that we
> worry about it.
>
> Les LaCroix
> Associate Director of Network Services
> Carleton College
>
> Michael Fox wrote:
>
> > I am working on policy and procedures for hard drive wipe/destruction.
> > I have most of what I need for my procedures but I have hit one
> > sticking point. I would like to get some input as to how others have
> > handled this issue.
> >
> > The issue: if a hard drive that is under warranty fails most
> > technicians will contact the vendor, get a replacement drive and send
> > the "bad" drive back to the vendor. If there is sensitive information
> > on that drive (worst case scenario always) the vendor now has access
> > to that data and/or worse yet they repair the drive and sell it to
> > someone else.
> >
> >  What do you folks do with this kind of scenario?